New leadership addition strengthens customer focus and industry impact
HR tech service provider HeadFirst Group is expanding its leadership team with Saskia Kapper as Director of Customer Success, effective March 2, 2026. In this role, she will be responsible for the Customer Success team, including sector-focused teams, MSP operations, solutions design & implementation, and SOW & services procurement. She will ensure that customers receive optimal service, customer value is increased, and tailor-made solutions are delivered, while strengthening commercial growth and customer satisfaction.
Investing in customer focus and technology
The appointment of Saskia Kapper fits within HeadFirst Group's broader strategy: investing in leadership, customer focus, and technology to create maximum impact. With an open and scalable platform and a European leadership structure, the organization aims to be a leader in workforce solutions and help organizations work faster, smarter, and more effectively. "With Kapper's arrival, we are once again strengthening our leadership in the Netherlands," says Allard van Dam, Country Manager Netherlands at HeadFirst Group. "Since I started at the beginning of this year, we have been working hard to build a team that is customer-focused, future-proof, and technologically advanced. Kapper's experience and vision fit in perfectly with this and will help us to further realize our ambition as a market leader in workforce solutions."
Kapper adds: "I look forward to leading the Customer Success team and supporting our customers in a strategic way. It's about delivering solutions that really make a difference, deepening customer relationships, and ensuring that every customer gets the most out of our products, services, and industry expertise. Together, we enable organizations and professionals to deploy their talent faster, smarter, and more effectively."
Extensive experience and proven leadership
Kapper brings more than 20 years of experience in HR, recruitment, and workforce solutions. She began her career at Randstad and then worked at StarJob and Tempo-Team, where she managed teams and strategic accounts. At Hero Business Solutions and later Hero Interim Professionals, she held several leadership roles, including Director and Chief Commercial Officer, where she was responsible for commercial growth, strategic partnerships, and innovation in HR processes. Since March 2024, Kapper has also been chair of the Bovib trade association, where she represents the interests of intermediaries and brokers and helps advance the sector.
With this experience and ambition in mind, Kapper is now making the move to HeadFirst Group. "I chose HeadFirst Group because it is the perfect place to apply my experience in HR, strategy, and customer-focused leadership on a large scale," says Kapper. "The ambition, technology, and focus on customer impact are fully in line with how I want to help organizations move forward."